When you choose Hobsons EMT, you aren't just buying a product. You're also buying expert Client Development Account Managers who will become a true part of your team.

Our team is more than just "tech support" - we work with you to implement your new product, create e-mails, build Web portals, run online chats, develop communication plans, and provide day-to-day support and strategies if and when you need it.

The Client Development Promise

EMT Client Development strives to provide our clients world-class support and service. We do this based on the philosophy that personal relationships will ultimately ensure that we have a deep understanding of our client schools' goals, strategies, and needs, and we use that understanding to ensure superior value. We accomplish this by:

Highly Accessible and Personalized Support

Each client will have a dedicated Account Manager. Each client has direct phone and e-mail access to their individual Account Manager contact. Account Managers know their clients personally and exist solely to provide support and guidance in using the EMT products.

Knowledgeable Account Management

All Account Managers are trained on all of our products. This eliminates the need to speak with multiple people in order to get a question answered or get assistance with a project.

Guidance on Obtaining Maximum Value

Our Client Development staff is not just there to provide technical support. Their knowledge of the products and the admissions process allows them to provide our clients with suggestions on how to best maximize the products to achieve the specific objectives of the institutions. They act as partners in the execution of the enrollment management strategy for their client schools.

Comprehensive Annual Audits

Each client will receive a comprehensive annual audit of all the products being used to make sure that all aspects have been delivered and that all clients have the tools they need to effectively use them.

Product Feedback Outlets

Account Managers will provide a direct access point for providing detailed feedback on current products that gets streamed directly to our product development staff. Every client's voice will be heard and all feedback will be considered in the updating of current products and the development of new ones.